Terms & Conditions | Refunds

Terms & Conditions

  • In-stock items normally leave our warehouse within 48 hours of receiving your order.
  • Some out-of-stock items may take up to 60 days for delivery.
  • Delivery time estimates are based upon in-stock availability and where you live.
  • Business days do not include weekends or federal holidays.
  • Shipping and processing charges include processing your orders and payments, receiving and storing goods at our warehouse, processing returns, packing and delivering our products in a manner that assures a safe, secure and timely delivery of your order and replacing any goods that are lost or damaged in transit. These charges are non-refundable.
  • Orders may be shipped to one address only.

 

Returns, Refunds & Exchanges

  • All returns must be authorized by The Hemp Train LLC and require return authorization. Contact our Customer Care Team for a return authorization number.
  • Returns must be postmarked within 30 days of return authorization issue date; otherwise the return will not be eligible for credit. Items must be returned in their original condition, including all tags, packaging and accessories (if applicable).
  • Shipping charges will not be refunded unless the merchandise is defective or was shipped incorrectly. Items will be subject to return shipping charges. Items returned after 30 days will be subject to a restocking fee of up to 25%.
  • Custom orders may not be returned unless the merchandise is defective or we made an error when making the custom order product.
  • The return number must be included on the top of the envelope or box for acceptance in our receiving department.
  • The return authorization number must also be included in all correspondence.
  • We are not responsible for misuse.
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